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Your Rights

You, as a client, or parents of underage clients, are protected by a number of rights while you are with the CAMHS and our staff will give you information about these. One of the most important is your right to confidentiality. Essentially this means we cannot share your personal information with others without your permission unless we have a very good reason for doing so.

One of these reasons is to ensure your safety. If we believe there is a serious risk of you hurting yourself or someone else, or if we believe you are being harmed, we have a duty to protect everyone involved, and may pass on information to try to prevent this happening.  We will always try to speak with you before sharing your personal information with others in order to get your point of view and, hopefully, your permission. If you have questions about this at any time, please discuss these with your case manager.

Your file notes remain the property of CAMHS (as part of Capital and Coast District Health Board). You can ask to see these notes within the terms of the Health Information Privacy Code and Privacy Act. If you believe we have not respected your rights you may take your concern or complaint to the CAMHS Team Leader, or make a complaint to the Capital Coast Health Customer Services Officer, phone 04-385 5999 ext 4073. Alternatively you can contact the: Health & Disability Commissioner, 0800 42 36 38/04-494 7900 or the Privacy Commissioner, 0800 803 909/04-474 7590.
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